Refund policy

✅ GRIPRUSH – Return & Refund Policy

Last updated: 2025-10-20

Thank you for shopping with GRIPRUSH. We are committed to delivering premium sports grip products designed for performance and comfort. If you are not fully satisfied with your purchase, we’re here to help.

🟢 Return Eligibility

You may request a return if:

It is within 14 days of receiving your order
The product is unused, uninstalled, and in original packaging
All accessories, tags, and inserts are included
You provide a valid order number or receipt

⚠️ Installed or used grips cannot be returned due to hygiene and performance integrity reasons.

🚫 Non-Returnable Items

We cannot accept returns on:

Used or partially installed grips
Customized or custom-branded products
Clearance or final sale items
Gift cards

🔄 Exchanges (Wrong or Defective Items)

If you received a defective or incorrect item, contact us within 7 days of delivery. Please include:

Your order number
Photos or video of the issue

📧 Email: help@griprush.com

Once verified, we will:
✅ Send a replacement (preferred), or
✅ Issue a full refund if replacement is unavailable

💵 Refund Process

After your return is received and inspected, we will notify you of approval or rejection.
✅ Approved refunds will be issued to your original payment method.
⏳ Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

📦 Return Shipping Costs

If the return is due to customer preference (e.g., change of mind), the buyer is responsible for return shipping.
If the return is due to our error or a verified defect, GRIPRUSH will cover return shipping costs.

📌 We recommend using a trackable shipping method, as we cannot guarantee receipt without tracking.

🚚 Order Cancellations

Orders may only be cancelled within 12 hours of purchase if they have not entered production or shipping. Once processing begins, cancellation may not be possible.

🎁 Gift Returns

If the product was marked as a gift and shipped directly to you, you may receive store credit after the return is approved. If the gift was not marked as such, the refund will be issued to the original purchaser.